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Wednesday, March 16
 

8:00am EDT

Full Breakfast Buffet
Wednesday March 16, 2016 8:00am - 9:00am EDT
Portsmouth I - IV
  ACCS Event

8:00am EDT

ACCS SIG Chair Meeting (Private)
ACCS SIG Chair Meeting
Wednesday March 16, 2016 8:00am - 9:00am EDT
Admiral
  Meeting

8:00am EDT

Registration Open
Wednesday March 16, 2016 8:00am - 4:00pm EDT
Registration Desk
  ACCS Event

9:00am EDT

Classroom Presentation System Design: Scaling From Basic to Complex
Unified classroom design is an essential part of any campus AV system plan. However, keeping to a common thread woven into both single display rooms and complex collaboration rooms can be difficult. There is also a struggle to give enough functionality without making systems too complex for beginner and basic users. I would like to share a theory that may lay the ground work for current and future classroom systems that will address both of these issues.
Speakers
avatar for Jeremy Parker

Jeremy Parker

AV Senior Engineer, University of Virginia
I can talk for hours about wood turning. Please tell me when you are done listening. :)

Wednesday March 16, 2016 9:00am - 10:00am EDT
Holley II/III
  Audio Visual

9:00am EDT

Digital Organizing with Google Keep
In this interactive workshop, participants will get a fresh look at Digital Organizing with Google Keep. Google Keep is a syncing notepad that connects to Google Drive. Workshop participants will learn how to create notes, To-Do lists, upload images, organize, and access from any smart device or desktop.
Speakers
avatar for Alex Gabriel

Alex Gabriel

Coordinator of Academic Technology, Thomas Nelson Community College

Wednesday March 16, 2016 9:00am - 10:00am EDT
Holley IV
  Collaboration

9:00am EDT

ACCS SIG: Software Licensing SIG
Software Licensing SIG:
- Licensing/usage around Office 365
- Models for software distribution
- Adobe licensing
- Update from the Virginia Higher Education Procurement Cooperative
- Qualtrics licensing
- Minitab licensing
Speakers
DD

Drew Davis

Director, IT-Computing Support, James Madison University

Wednesday March 16, 2016 9:00am - 10:00am EDT
Jefferson
  SIG

9:00am EDT

Don't Call It an ID-10-t Error
When discussing IT customer service improvement, focus is often on quantitative metrics like turn time and ticket management. We usually ignore that qualitative factor which will most improve customer satisfaction; rapport with our customers. The soft skills that put others at ease and give them a more positive interaction have traditionally been considered unteachable. The image of hopelessly awkward technorati has become ingrained in our culture and many lean into it, but this is a false paradigm. Soft skills, such as politeness and active listening, not only greatly improve customer interactions, but are also easily learned and mastered with just a bit of practice. Whether you work at a help line or in departmental support, these skills can improve customer experience time and again. In this session we will cover the five teachable soft skill concepts and ways you can immediately implement them in your own department.
Speakers
avatar for Amanda Swindell

Amanda Swindell

IT Engagement Manager, Virginia Tech
Amanda Swindell is the IT Engagement Manager for Operations IT and Data Administration at Virginia Tech. She has been at Virginia Tech for 11 years. As an ADHDer, she is struggling to not put a lengthy autobiography in this spot. She will excitedly engage with you on many topics... Read More →

Wednesday March 16, 2016 9:00am - 10:00am EDT
Amphitheater
  Support

9:00am EDT

A Practical Guide to Secure BYOD
Everyone is talking about BYOD, but a lot of questions remain … How do I manage these devices? What are the security considerations? Can I maintain control without causing more work? The term BYOD can be confusing because it means different things to different people. A more accurate term is unmanaged devices. This session is for any organization or institution that has unmanaged devices, often in the form of personal devices, coming on to their network. Join us for a practical discussion to answering these questions and more regarding BYOD. Learn how to maintain control and increase the security of your BYOD network.
Speakers
KG

Karen Grover

Regional Sales Manager, Impulse

Wednesday March 16, 2016 9:00am - 10:00am EDT
Monroe
  Vendor, Infrastructure

9:00am EDT

Bentley University Fixes Slow App Performance Using Wire Data Analytics
Nearly every service and application at Bentley University ties back into a central administrative system based on Banner software, which stores student, alumni, financial, and personnel data in an Oracle database. If one application uses that database inefficiently, such as with poorly written queries, it can impact the performance of other applications that also rely on the database. Understanding how applications interacted with the Banner system was a major challenge for Bentley.

Bentley University's 50-person IT organization manages a patchwork of departmental applications, as well as web-based services such as email; the MyBentley portal for students, faculty, and applicants; and a Blackboard online learning management system. When a task that should take seconds takes minutes, workflow gets disrupted—and many tasks are repeated, causing costly delays that add up to increased costs.

Join us to learn how Bentley University’s IT team addressed these challenges by utilizing wire data to quickly gain visibility into the Banner application without invasive agents ensuring better application performance, improving revenues and reducing costs.
Speakers
avatar for Wanda Castelvecchi

Wanda Castelvecchi

Senior Account Executive, ePlus Technology
avatar for Mike Ernst

Mike Ernst

Systems Engineering Manager, Southeast & Federal, ExtraHop Networks Inc

Wednesday March 16, 2016 9:00am - 10:00am EDT
Holley V/VI
  Vendor, Infrastructure

9:00am EDT

How Cloud Wi-Fi is Changing the Game for Today’s School Systems
Fueled by consumerization of IT, BYOD, and standards such as 802.11ac, the conventional approach to deploying Wi-Fi does not meet the needs of today’s schools.

In this session full of real world examples, ADTRAN will explore how cloud Wi-Fi is changing the game for colleges and universities. With very little IT management overhead, these colleges and universities are able to provide a seamless Wi-Fi experience for faculty and students.
Speakers
MJ

Mayna Jayanti

Public Sector Development Manager, ADTRAN
KS

Kenton Steryous

Director of Sales Eastern US Regional Director East, ADTRAN

Wednesday March 16, 2016 9:00am - 10:00am EDT
Madison
  Vendor, Collaboration

9:00am EDT

Next Generation Risk Management
Cyber Security is now commonly a board issue and is presenting many new challenges to the leaders responsible for managing business risk. During our Cyber Security road shows, the business leaders two most common concerns are: "I don’t know what I don’t know,” and “I don’t know where to start.” Presidio’s Next Generation Risk Management program integrates continuous testing (yearly, quarterly and monthly), remediation, scorecard, governance (NIST CSF/ISO27001), strategy, roadmap development, threat intelligence and incident response into a comprehensive risk management program. This session will help you understand an approach to figuring out "what you don’t know" and “where you should start.”
Speakers
JL

Joe Leornard

Vice President, Cyber Security Solutions, Presidio Networked Solutions
avatar for Presidio

Presidio

Account Manger, Presidio Networked Solutions
The clients that have worked with me over the last 25 years know that I will work for them, find the right solution, give them options and, above all, I have INTEGRITY! Together, we make things happen and build for the future.

Wednesday March 16, 2016 9:00am - 10:00am EDT
Lee
  Vendor, Security

9:00am EDT

CIO Meeting (Private)
CIO Meeting
Wednesday March 16, 2016 9:00am - 4:00pm EDT
Commodore
  Meeting

9:00am EDT

Vendor and Exhibit Area Open
Exhibit area closed during lunch
Wednesday March 16, 2016 9:00am - 5:00pm EDT
Portsmouth V - VIII
  ACCS Event

10:15am EDT

Keynote: 'Me, We, and Glee: How to have a great attitude, work as a team, and keep your sense of humor.'
Wednesday Keynote Address
Speakers
NA

Wednesday March 16, 2016 10:15am - 11:15am EDT
Portsmouth I - IV
  ACCS Event

11:30am EDT

R&E Networking in Virginia
The Mid-Atlantic Research Infrastructure Alliance, Inc. (MARIA) is a non-profit corporation created in 2012 by seven universities in Virginia to collaborate for access to high performance networks and other cyberinfrastructure. Under contract to MARIA, Virginia Tech operates the Mid-Atlantic Research and Education Exchanges (MREX) near Washington DC and Atlanta. The MREX hubs provide exchange points and on-ramps for high capacity and low cost access to Internet2, full transit (commodity) internet providers, and content services. MREX is open to the entire research and education community in Virginia. We will provide information about MARIA, the MREX hubs, available services, and participation opportunities.
Speakers
JC

Jeff Crowder

Exec Director, Strategic IT Initiatives, Virginia Tech

Wednesday March 16, 2016 11:30am - 12:30pm EDT
Holley IV
  Collaboration

11:30am EDT

Captioning: Why do I need to do it, and how do I get started?
We all know that creating accessible online content is a good thing to do, but do you also know that it's required by law? Creating an inclusive environment for all members of our community - allowing everyone to take part in all aspects of our online environments - is our responsibility. Captioning is one step in that direction. This session will give a high level overview of why this needs to be done, why auto-captioning products such as YouTube just don't cut it, and what solutions are ready for you to use. The importance of the IT professional in this effort will also be discussed, combined with ideas for bringing others along on the journey.
Speakers
avatar for Lori Kressin

Lori Kressin

Coordinator of Academic Accessibility, Univ of Virginia

Wednesday March 16, 2016 11:30am - 12:30pm EDT
Madison
  Infrastructure

11:30am EDT

ACCS SIG: HPC SIG
ACCS HPC SIG
Speakers
T

Wednesday March 16, 2016 11:30am - 12:30pm EDT
Jefferson
  SIG

11:30am EDT

ODU PMO in 3 Pictures
The mission of the Project Management Office (PMO) is to support ITS by facilitating project selection and tracking through IT Project Governance, and by providing our project managers with the resources they need to deliver expected results on time and within budget.3 pictures will show how we do this. One picture shows the sequence of events for any project lifecycle; we can discuss the risks of doing any of this out of sequence. One picture shows our Project Governance; we can discuss why it works and who plays a role during each stage. And the last picture is a mind map of everything to PMO does; this was used to show our value. The PMO does not only show up once a month and ask for status and then disappear for a month.
Speakers
avatar for Barrie Sutton

Barrie Sutton

Assistant Director, Project Management Office, Old Dominion University

ACCS Presentation 3 Pictures pptx
Wednesday March 16, 2016 11:30am - 12:30pm EDT
Monroe
  SIG

11:30am EDT

Turn That Frown Upside Down
Do you provide support and have to deal with upset/angry/frustrated customers? Do you manage employees who are burned out, don’t have a good attitude or need motivation? Do you need motivation to get out of bed and go to work instead of taking a “sick” day? Come learn and share ideas for dealing with the “Eeyores” in the work place.
Speakers
NT

Natalie Talbott

ISO/Help Desk Manager, Virginia Western Community College
BA in Business Admin from Bridgewater College Worked for Commonwealth of VA for 27 years, JMU and now VWCC Help Desk Manager since 1997 (17 years)

Wednesday March 16, 2016 11:30am - 12:30pm EDT
Amphitheater
  Support

11:30am EDT

Demystifying Hyperconvergence
The industry push for the software defined datacenter and what it means for you. Can we achieve the reality of storage, compute, networking and virtualization in a single solution? We’ll explore the options out there for you as the number of “hyperconverged” solutions grow from the industry giants to the Silicon Valley startups and everyone in-between.
Speakers
avatar for Van Flowers

Van Flowers

Solutions Architect, Data Network Solutions

Wednesday March 16, 2016 11:30am - 12:30pm EDT
Holley II/III
  Vendor, Virtualization

11:30am EDT

Top 10 ways to make the cloud work for you
Although wholesale migrations to the public cloud are rare, the hybrid cloud will be the predominate sourcing model for IT in Higher Education for the foreseeable future. This session will discuss how higher education institutions can harness the power of the cloud, while avoiding the common pitfalls and risks of the public cloud. This session will cover a number of cloud topics, including a discussion of hybrid cloud economics, a discussion of the most common real-world use cases and workloads for the public cloud, how to make your private cloud compatible with the public cloud, and top 10 considerations as you adopt public cloud in your organization.
Speakers
avatar for Matt Lawson

Matt Lawson

Principal Architect, NetApp
For over 15 years, Matt has been an information technology professional, primarily in support of higher education. He joined the Virginia Community College System in 2003 and served as their director for enterprise infrastructure. During his tenure with the VCCS, Matt served as Interim... Read More →

Wednesday March 16, 2016 11:30am - 12:30pm EDT
Holley V/VI
  Vendor, Infrastructure

11:30am EDT

Turning your Threat logs into Actionable Intelligence
Palo Alto Networks® AutoFocusTM threat intelligence service reimagines how security teams protect their organizations from unique, targeted attacks. The hosted security service provides the intelligence, analytics, and context required to understand which attacks require immediate response, as well as the ability to make indicators actionable and prevent future attacks. Come learn how you can leverage this resource to better protect your organization’s intellectual property, student data and PII.
Speakers
EY

Erik Yunghans

Consulting Engineer, Palo Alto Networks

Wednesday March 16, 2016 11:30am - 12:30pm EDT
Lee
  Vendor, Security

12:30pm EDT

Lunch
Wednesday March 16, 2016 12:30pm - 1:30pm EDT
Portsmouth I - IV
  ACCS Event

1:30pm EDT

Preparedness Exercise for IT Support
It doesn't take much Exploring the Possibilities to run into a man-made or natural disaster that breaks the infrastructure we all rely upon to deliver services and goods to the students and administrative partners on and off our campuses.
This short tabletop exercise and debrief leads participants through a plausible scenario to experience plans we can reference, the kind of decisions that must be made and how to communicate to leadership, users and the public.
Following the exercise a 'hot wash' will be conducted that explores how if feels to implement such a plan and generates lessons learned in order to improve our ability to continue to deliver our organization's mission under unusual conditions.
Speakers
RA

Ron Angert

IT Director, Virginia Tech
HG

Hikmet Gursoy

IT Director, Virginia Tech
No

Wednesday March 16, 2016 1:30pm - 2:30pm EDT
Holley IV
  Collaboration

1:30pm EDT

Office 365 @ ODU - Overview of the Fast Track Rollout and Lessons Learned
Summer of 2015 Old Dominion University selected Microsoft's Office 365 as the future collaboration solution for the university. This project included rolling out new cloud services including OneDrive for Business, Office Online and Office Pro Plus to faculty, staff and students as well as migrating existing services including SharePoint, Lync and Exchange. This presentation will include an overview of the process ODU experienced to test, evaluate, implement and migrate to Office 365 as well as lessons learned over the course of the project.
Speakers
BE

Brian Easton

Manager Unified Communications & Collaboration, ODU
I manage ODU's messaging and collaboration environment.

Wednesday March 16, 2016 1:30pm - 2:30pm EDT
Madison
  Infrastructure

1:30pm EDT

ACCS SIG: Unified Communications SIG
This will be an open discussion of what Universities are doing in the Unified Communications Realm. It will include information and demos from Virginia Tech's progress on:
- ROLM system now completely deprovisioned
- Suggested content for basic and advanced training
- We are piloting Avaya Communicator -- a demo
Speakers
DD

David Duckett

Special Student Programs Support, Virginia Tech
avatar for Joyce Landreth

Joyce Landreth

Deputy Executive Director, IT Experience and Engagement, Virginia Tech
Joyce Reish Landreth has over 30 years experience in Information Technology. She has held positions of increasing responsibility in both the private sector and academia. In her current position, she is responsible for providing strategic management, planning and direction to the Virginia... Read More →

Wednesday March 16, 2016 1:30pm - 2:30pm EDT
Jefferson
  SIG

1:30pm EDT

2016 Educational Technology Trends in the Data Center, Cloud and Beyond
Big data and cloud adoption have moved from experimental projects to mission-critical, enterprise-wide deployments providing new insights and innovations.  Intel and Dell will provide an overview of the changing landscape of education in this new world, with an overview of the latest technologies in data center, virtualization, server, storage, and security and more.
Speakers
CK
avatar for Erin Moseley

Erin Moseley

Higher Education and Public Sector Initiatives, Intel
Erin Moseley is a part of Intel’s U.S. strategic public sector team which supports the efforts of educators, advocacy and non-profit groups, policy makers, and public sector IT professionals to craft and implement high impact programs using technology solutions. She focuses on current... Read More →

Wednesday March 16, 2016 1:30pm - 2:30pm EDT
Amphitheater
  Vendor, Infrastructure

1:30pm EDT

Attackers Know Encryption....Do You?
In a post-Snowden world companies are starting to really ramp up their encryption efforts, meanwhile attackers have been doing this for years as a way to infiltrate organizations and ex-filtrate data. How do you gain visibility into these encrypted streams of bits and bytes? Visibility is important. When services and applications get multiplexed into a data center, the single point of control that decrypts the ciphertext—the application delivery controller (ADC)—becomes the logical place for policy-based traffic steering. This is also the first place than any kind of content-based control can happen.
Speakers
avatar for Brad Scherer

Brad Scherer

F5 Senior Solutions Engineer, F5
With over 15 years of Enterprise IT experience, Brad joined F5 Networks a Field Sales Engineer and quickly found a home as a Security Specialist covering a large geography in the Mid-Atlantic region. F5 is the market leader in providing fast secure and high availability application... Read More →

Wednesday March 16, 2016 1:30pm - 2:30pm EDT
Lee
  Vendor, Security

1:30pm EDT

Connected Learning /Campus Solutions
Connected Learning; Colleges and Universities are focused on making sure that students are ready for the careers that await them when they graduate and enter the workforce. Cisco can help you create a connected learning environment that delivers quality education to students and enables you to: Reach New Learners Beyond the Campus; Attract the Best Students and Faculty; Improve Collaboration; Provide Lifetime Learning; Cut Costs and Streamline Administrative and Operational Processes; Increase Safety and Security
Speakers
DE

Debbie Everling

Account Manager, CISCO
Michael Purcell is a BSEE graduate of NC State University and a MSEE graduate of Georgia Tech. He has been employed at Cisco Systems in RTP since 1997, serving in various roles ranging from TAC engineer to Account Executive. Currently he is an Account Executive focused on Collaboration... Read More →
JH

Jim Haskins

Cisco Systems

Wednesday March 16, 2016 1:30pm - 2:30pm EDT
Holley V/VI
  Vendor, Infrastructure

1:30pm EDT

Finding Your Path to the Cloud
Today’s IT landscape is evolving rapidly. The abundance of new off-premises, cloud-based software and infrastructure resources is making it easier for higher education of all sizes to choose new ways of providing and procuring IT internally. This has manifested itself both within and outside the control of IT, resulting in growing complexity and the potential for unauthorized Shadow IT which brings loss of control and potentially higher operational risk. The first question is, What PATH do we take?

Presidio’s presentation will cover the choices and the challenges. We will discuss:
• Cloud Economics
• Philosophy
• Compliancy
• Governance
• Fiscal Responsibility
• Initiatives and Innovation
• Connections
Speakers
avatar for Presidio

Presidio

Account Manger, Presidio Networked Solutions
The clients that have worked with me over the last 25 years know that I will work for them, find the right solution, give them options and, above all, I have INTEGRITY! Together, we make things happen and build for the future.
avatar for Karl Rabe

Karl Rabe

Director Data Center Practice, Presidio
Anything data center related.

Wednesday March 16, 2016 1:30pm - 2:30pm EDT
Holley II/III
  Vendor, Virtualization

1:30pm EDT

How can IT drive a successful mobility strategy and improve student success?
In today’s mobile world, students expect to navigate the world of education in the same way that they manage their personal interactions and transactions. They are looking for a highly engaged and personalized experience – accessible via their preferred communication channels and devices. Educational institutions that can deliver on these expectations have a competitive advantage with a successful mobility strategy.

Join this session to learn:
• Why higher education institutions are designing their mobility strategies with virtualization and cloud technologies
• How mobile workspaces are improving education and allowing students and educators to be more successful
• Best practices and lessons learned from other schools who have been through the decision, design, and roll-out of their mobility strategy
Speakers
NN

Nicole Nesrsta

Citrix
Nicole Nesrsta is a leader in solutions and vertical marketing and strategy in the high-tech industry. At Citrix, Nicole is responsible for designing and executing global, company-wide go-to-market strategies for the education market. With a passion for solving business problems with... Read More →

Wednesday March 16, 2016 1:30pm - 2:30pm EDT
Monroe
  Vendor, Infrastructure

2:30pm EDT

Vendor Meet and Greet
Wednesday March 16, 2016 2:30pm - 3:00pm EDT
Portsmouth V - VIII
  ACCS Event

3:00pm EDT

'Appy' Device Tracking
In 2009, Shenandoah University implemented a mobile learning initiative (iMLearning) that provided a MacBook Pro computer and a mobile device to students. From the planning stages it was known that asset tracking would be an issue. More than fourteen thousand devices and six years later, we have learned much about tracking those devices. In 2015, we deployed nearly 2,000 devices effortlessly with a custom-designed application. Tracking, via multiple applications, including a home grown app, is now as easy as 1-2-3.
Speakers
avatar for Tom Anderson

Tom Anderson

Assistant Director, Operation Support Services, Shenandoah University
AC

Alisa Cornell

Administrative Assistant - Institutional Computing, Shenandoah University
avatar for Don Silvius

Don Silvius

Senior iMLearning Support Specialist, Shenandoah University
Don Silvius came to Shenandoah University in 2006 as the Laptop Support Specialist after spending seventeen years in the software world. With the beginning of the iMLearning Program in 2009, he also took on the role of manager of the Help Desk. In 2011, Don moved into the role of... Read More →
avatar for Devon Taylor

Devon Taylor

Associate Provost for Academic Technology, Shenandoah University

Wednesday March 16, 2016 3:00pm - 4:00pm EDT
Madison
  Infrastructure

3:00pm EDT

Mason ITSM, where are we now?
This year, we answer the burning questions left after last year’s presentation.
Did Mason get their ITSM tool?
Did they get the Process Mapping Tool and how has the Process Mapping Tool helped with the ITSM effort?
What elements of the ITIL Framework have been implemented?

IT Process & Planning at Mason has been working on projects to increase ITIL/ITSM awareness. This year we will discuss what issues occurred along the way, how far we have gotten in the ITSM implementation, and what are our next steps.
This presentation will be an update on the last two year’s presentations “An ITIL Conversation” and “All in for ITSM” discussing what Mason has accomplished in the past year. It will include a look back at how the project has differed from the initial plan, how we are moving forward,
and how we rate ourselves compared to this time last year.
Speakers
DR

David Robertson

Business Analyst, George Mason University
David, also known as DRob, started at George Mason in 2005 as Manager of Network Engineering. His career path moved him into a Service Delivery Manger role for Network Engineering & Technology, and has since become a Business Process Analyst for Information Technology Services as... Read More →

Mason ITSM where are we now pptx
Wednesday March 16, 2016 3:00pm - 4:00pm EDT
Holley IV
  Infrastructure

3:00pm EDT

Active Learning on a Budget
With the push in Higher Education to engage students and have them actively participate in their own education thru collaboration, problem based learning, and flipped classroom design, we at Lynchburg College have begun the process of creating Active Learning spaces. Come see how we designed these popular spaces on a limited budget by utilizing existing resources and creative ideas. We will also talk about changing the way professors approach these classes, and how Google factors heavily into this process.We will also talk about our challenges, lesson learned and successes.
Speakers
avatar for Jackie Almond

Jackie Almond

Director, Information Technology & Resources, University of Lynchburg
avatar for Charley Butcher

Charley Butcher

Instructional technology Specialist, Lynchburg College
Charley Butcher began his career teaching High School Math, Biology, Chemistry, Earth Science and Physics. After 16 years in the classroom he moved into the field of instructional technology. He is now in his fifth year at Lynchburg College as Instructional Technology Specialist and... Read More →

Wednesday March 16, 2016 3:00pm - 4:00pm EDT
Holley II/III
  Instruction

3:00pm EDT

ACCS SIG:Classroom Technologies SIG
Classroom Technology SIG: An opportunity to Connect, Collaborate, and Communicate with peers throughout Higher Education. Reach out for support on specific topics, share experiences and resources, as well as discuss upcoming trends.
Speakers
avatar for Dwayne Smith

Dwayne Smith

Director, Classroom and Learning Space Technologies, Old Dominion University
Dwayne Smith is the director for Classroom and Learning Space Technologies at Old Dominion University.  He's an active member of InfoComm’s Technology Managers Council and the Virginia Classroom Technologies Group. He has worked in the industry for over 25 years.

Wednesday March 16, 2016 3:00pm - 4:00pm EDT
Jefferson
  SIG

3:00pm EDT

Dell Client Solutions Roadmap: Empowering a Future-Ready Workforce
An overview of Dell's Client Portfolio with a focus on security, manageability, and reliability.
Speakers
DP

Daniel Payne

Dell
Regional Client Technologist

Wednesday March 16, 2016 3:00pm - 4:00pm EDT
Amphitheater
  Vendor, Infrastructure

3:00pm EDT

Leveraging Threat Intelligence to enhance Cyber Security Programs in Education
A new approach to operational security models is needed. Too much sensitive data is being lost or held for ransom and schools are being plagued by disruptions in service caused by amplified internet attacks. The most common security controls deployed by schools are often still letting malware onto users’ machines, or are not outfitted to detect and protect themselves from attacks that can take institutions offline and disrupt vital external communication. This session will focus on how the introduction and utilization of threat intelligence feeds and services can sharpen an organization's security focus. We will learn how these sophisticated attacks bypass traditional defenses and how leveraging the ever growing data set of threat intelligence can help augment existing information security operations.
Speakers
MT

Mike Trojecki

VP, Business Transformation, ePlus Technology
LW

Lee Waskevich

Chief Security Architect, ePlus Technology

Wednesday March 16, 2016 3:00pm - 4:00pm EDT
Lee
  Vendor, Security

3:00pm EDT

Microsoft Cloud Security – What’s New?

Microsoft understands that for you—our education customer—to realize the benefits of the cloud, you must be willing to entrust your cloud provider with one of your most valuable assets—your data. If you invest in a cloud service, you must be able to trust that your data is safe, that the privacy of your data is protected, and that you have access to tools that will allow you to manage it all. Come to this session where Marty Smith will present the most recent tools available from Microsoft to secure your enterprise—both on premises and in the cloud.
- Advanced Threat Protection – put an end to malicious zero-day attacks
- Advanced Threat Analytics – identify threats to your data from a tool that learns
- Azure Active Directory Premium – protect your Active Directory identities
- Data Loss Prevention – prevent important data from “escaping.”
- Azure Rights Management – know who is access your data, even if it’s not on your network!
Speakers
avatar for Marty Smith

Marty Smith

Account Technology Strategist, Microsoft
As the Account Technology Strategist for Microsoft Education, Marty helps customers understand how our newest technologies can help university IT organizations be more efficient, productive and better support the educational mission of the overall university.

Wednesday March 16, 2016 3:00pm - 4:00pm EDT
Monroe
  Vendor, Security

3:00pm EDT

Protecting the Endpoint
Palo Alto Networks® TrapsTM : Come learn how you can shift your endpoint strategy from one of identification and remediation to one of proactive prevention. Traps leverages industry leading exploit prevention to insulate your endpoints from unknown malware and Zero-day exploits regardless of whether your endpoint is on or off network. Traps also integrates into the Threat Intelligence Cloud and searches across a global customer base to leverage the forensics of prevented attacks. This integration with the Threat Intelligence Cloud allows for the sharing of information and coordination of response and prevention.
Speakers
KK

Keith Konecnik

Consulting Systems Engineer, Palo Alto Networks

Wednesday March 16, 2016 3:00pm - 4:00pm EDT
Holley V/VI
  Vendor, Security

4:15pm EDT

CIO Panel
Wednesday March 16, 2016 4:15pm - 5:15pm EDT
Portsmouth I - IV
  ACCS Event

5:30pm EDT

Welcome Reception, Sponsored by Dell
Wednesday March 16, 2016 5:30pm - 7:30pm EDT
Second Floor Foyer
  ACCS Event
 
Thursday, March 17
 

8:00am EDT

Full Breakfast Buffet
Thursday March 17, 2016 8:00am - 9:00am EDT
Portsmouth I - IV
  ACCS Event

8:00am EDT

Registration Open
Thursday March 17, 2016 8:00am - 4:00pm EDT
Registration Desk
  ACCS Event

9:00am EDT

Digital Signage in a Small Campus Environment
Learn what’s most important and why. We’ll discuss the basic elements of digital signage that are a must for the small campus, and we’ll discuss some aspects that just don’t really matter in the small campus environment. We’ll also examine of few hazards for planning and work through some essentials from maintaining a digital signage network such as signal distribution, as well as some features like target casting, content strategy, content automation, and the roll of social media in digital signage at colleges and universities.
Speakers
avatar for Alicia Shires

Alicia Shires

Law Technology Helpdesk Supervisor, Washington & Lee University
Alicia Shires holds an M.A. in education from Virginia Tech where her major was curriculum and instruction with an emphasis on instructional technology. Working at Washington and Lee University for 17 years now, Alicia manages the law technology helpdesk and supports the technology... Read More →

Thursday March 17, 2016 9:00am - 10:00am EDT
Holley II/III
  Collaboration

9:00am EDT

Prioritizing the IT Project Portfolio - An Exercise in Governance
IT projects come at us from every angle, every direction, and every level – and everyone always seems to need it right now!  How do you sort through the list of projects and requests and determine which ones can and should be done and when?  With the help of IT Governance, a common intake form, and the dedication of our Project Management Office, George Mason University is attempting to do just that.

Come along as we demonstrate the processes, tools, and templates we have built over the past two years to take a list of projects and turn it into our Project Portfolio.  Not only will we share our tools, but you will get the opportunity to walk through our process during our live prioritization activity that puts you in the shoes of our Governance Group.

Join us and get answers to questions such as:  Who’s going to benefit? What’s a mandate?  If we don’t do this, will our systems come crashing down?  Is this a "nice to have"? Do we have funding? And more…
Speakers
avatar for John Prette

John Prette

Interim Director, Project Management Office, George Mason University
John Prette is a business and technology leader with over 25 years of IT experience in IT Governance, Portfolio Management, Project Management, Business Analysis, Communications, process development, and software development. As the Senior IT Portfolio and Project Manager in George... Read More →

Project Prioritization ACCS16 Prette pdf
Thursday March 17, 2016 9:00am - 10:00am EDT
Holley IV
  Collaboration

9:00am EDT

Student/Teaching Computer Labs
We would like to discuss student/teaching computer labs at your university. What is working and what are your challenges?

What print management system are you using? Are you happy with the services provided by that system?

What has your experience been with the Virtual Desktop Environment?

What percent of your labs are windows, iMacs, or thin clients?
Speakers
avatar for Sandi Reardon

Sandi Reardon

Academic Lab Manager, Old Dominion University
Sandi Reardon is the Lab and Student Technology Employment Program (STEP) Manager at Old Dominion University (ODU). She oversees the open labs, teaching labs, resident labs, student printing including remote printing. She manages approximately 140 students for Information Technology... Read More →

Student Teaching Computer Labs pptx
Thursday March 17, 2016 9:00am - 10:00am EDT
Madison
  Collaboration

9:00am EDT

ACCS SIG: ITSM SIG Panel
The Information Technology Service Management Special Interest Group will hold a panel on:
ITSM Tools - what service processes are you using
Speakers
AG

Ann Gerwitz

ITS Process Coordinator, George Mason University

Thursday March 17, 2016 9:00am - 10:00am EDT
Jefferson
  SIG

9:00am EDT

Accelerate your Data Center Migration to the Future
Gartner, and IDC CIO's made huge predictions in 2015 with the direction of the digital business. The Migration from current state to future state must be a well planed roadmap. Identifying the phase in Evolution of an IT organization is key to crafting a plan to move to a cloud environment, private, hybrid and/or public. In the fast-paced environment of IT today, organizations must strive to become Disciplined, Standardized, Automated, and Optimized.

Paul Schaapman will outline the steps of moving beyond traditional infrastructure into a software-defined data center that will transform your IT to meet your Institutions Goals.

Paul Schaapman is a Data Center Architect at CDW, with over three decades of experience in IT. Paul focuses on determining business needs, current IT consumption models and developing final solutions intended to realize those business goals. Prior to CDW, Mr. Schaapman managed the technical infrastructure, overall process architecture, business continuity planning and information security for the Virginia Farm Bureau (VAFB). While at the VAFB, Mr. Schaapman was awarded the VMWare 2007 virtual vanguard award for “The most advanced virtual infrastructure.” Mr. Schaapman is also a member of VMware’s Partner Technology Advisory Board (PTAB) and also VCE’s PTAB
Speakers
avatar for Erica Kordes

Erica Kordes

Senior Solution Architect, Physical Security, CDW Education
CDW Account Executive covering DC, MD and VA. Based out of Reston,VA.From classrooms to warehouses, boardrooms to battlefields, CDW’s architects and advanced technology engineers have been designing, implementing and managing technology, communication and security solutions for... Read More →
PS

Paul Schaapman

CTO CDWG MidAtlantic, CDWG
An technologist with 35+ years of experience in the technology and enterprise architecture field who knows how to execute. A leader who draws on the expertise of staff and a diverse technical background to achieve strategic goals. An articulate speaker able to explain in business... Read More →

Thursday March 17, 2016 9:00am - 10:00am EDT
Holley V/VI
  Vendor, Infrastructure

9:00am EDT

Cisco Collaboration Solutions Update
Cisco to provide an update on collaboration solutions for higher education to Cisco Product Strategy for HTML5 / WebRTC, voice, video and cloud.
Update on classroom technologies.
Speakers
DE

Debbie Everling

Account Manager, CISCO
Michael Purcell is a BSEE graduate of NC State University and a MSEE graduate of Georgia Tech. He has been employed at Cisco Systems in RTP since 1997, serving in various roles ranging from TAC engineer to Account Executive. Currently he is an Account Executive focused on Collaboration... Read More →
MH

Mike Harttree

Solutions Architect, CISCO
LF

Lance Ford, PhD

Educator and Education Consultant, Cisco

Thursday March 17, 2016 9:00am - 10:00am EDT
Amphitheater
  Vendor, Collaboration

9:00am EDT

Managing IT Risk and Assessing Vulnerability
Were you hacked? Stung by another DDoS attack? Worried that infrastructure vulnerabilities may jeopardize your ability to maintain compliance?

As the cyber threat landscape continues to expand, IT departments need to develop a strong "risk culture." Don't allow outside forces to compromise your security controls or your ability to maintain FERPA, PCI, HIPAA and other compliance standards. Learn to assess risk, anticipate attacks, and employ vulnerability management best practices. Join AISN's experts for a discussion about how risk and vulnerability assessments impact your security and compliance.
Speakers
JA

Jay Atkinson

CEO, AIS Network
AI

Andrew Iwamoto

AIS Networks
AT

Adam Thomas

AIS Networks

Thursday March 17, 2016 9:00am - 10:00am EDT
Lee
  Vendor, Security

9:00am EDT

Windows 7/8.1 Migration to Windows 10
Simplified Migration: Migrating your business to the latest Windows operating system on the most secure business PCs has never been easier thanks to Dell Services. You can expect a smooth transition backed by superior service from Dell: Named Microsoft Partner of the Year and ranking #1 in Windows deployment.
Speakers
CB
avatar for Rob Lawrence

Rob Lawrence

Technical Design Architect - Dell Services, Dell
Rob is a senior consultant working within Dell's End User Computing Services team with a focus on Windows Deployment & Management. He has been managing, deploying and migrating Windows systems for over 12 years across many different environments, from Education to Government to G... Read More →

Thursday March 17, 2016 9:00am - 10:00am EDT
Monroe
  Vendor, Infrastructure

9:00am EDT

Vendor and Exhibit Area Open
Exhibit area closed during lunch
Thursday March 17, 2016 9:00am - 5:00pm EDT
Portsmouth V - VIII
  ACCS Event

10:15am EDT

Keynote: 'Talk like a Leader: Perception is Truth!”
Thursday Keynote Address
Speakers
AH

Thursday March 17, 2016 10:15am - 11:15am EDT
Portsmouth I - IV
  ACCS Event

11:30am EDT

Aligning Your Organization With ITIL
This Birds of a Feather is designed to be an open discussion centered around aligning your institution with ITIL. We will discuss items such as process road mapping, risks and challenges, and tool integration. Come prepared to talk about what you have experienced, questions you have for other institutions, and any general discussion points you have regarding an ITIL integration.
Speakers
avatar for Thom Mattauch

Thom Mattauch

ITSM Program Manager, VCU
I work as the ITSM Program Manager at VCU and have a passion for IT Service Management. I am an ITIL v3 Expert and ITIL4 Managing Professional as well as having certification in LeanIT, ISM, and BRM. Outside of being an ITSM geek, I love to travel, collecting whiskey, and spending... Read More →

Thursday March 17, 2016 11:30am - 12:30pm EDT
Holley IV
  Collaboration

11:30am EDT

The Frictionless Data Center
Speed, accuracy and virtualization are dominating the demands in higher education data centers. To address these motivators as well as maintain a stable platform for our customers, new approaches to provisioning, support and design are needed. This is a deep dive look into the cabling, configuration and concerns of migrating to a frictionless data center design while at the same time continuing with the high quality service required by the customer base. Topics are to cover combining two metropolitan data centers into a seamless vlan transportation fabric; unifying security with demarcation points; touchless patch-cabling and provisioning. The talk will use Cisco’s Nexus solution as the basis for the examples however, the concepts and process can be applied to any network vendor’s solution.
Speakers
MD

Michael D. Sosnkowski

Deputy Director Network Services, Virginia Commonwealth University

Thursday March 17, 2016 11:30am - 12:30pm EDT
Madison
  Infrastructure

11:30am EDT

Planting the Seed: Apple TV's in the Classroom
The University of Richmond School of Law has installed Apple TV’s in the classrooms. The initiative is a spin-off from our iPad program, where iPads are issued to all students who are enrolled in one of the Law Clinics. Students must make presentations to their groups, so an Apple TV was installed in a small classroom/conference room for their use. Since then, we have installed Apple TV’s in all of the law school classrooms, and the University has also installed them in other spaces across campus as well. We will share what we have learned, how instructors are using the devices, the advantages of being untethered and unorthodox with teaching technology, and how we’ve been able to get our PC laptops connected as well. We will share the highs and the lows of the project to help you avoid some of the hurdles we have encountered.
Speakers
avatar for Kim Edwards

Kim Edwards

Director of Technology Service, Law School, University of Richmond
The beach, cooking, art ... OH! And help desk things, classroom technology things, and law school things.

Thursday March 17, 2016 11:30am - 12:30pm EDT
Holley II/III
  Instruction

11:30am EDT

ACCS SIG: Records Management SIG
ACCS Records Management SIG
Speakers
DH

Dan Han

ISO, VCU TS
Dan is the Chief Information Security Officer for the Virginia Commonwealth University. He has over 15 years of experience working in various roles in IT, and focused on information security management in the higher education and healthcare sector for the past 11 years. Dan specializes... Read More →

Thursday March 17, 2016 11:30am - 12:30pm EDT
Jefferson
  SIG

11:30am EDT

Interactive: Find high-tech grant funding in Higher-Ed
Interactive! Find high-tech grant funding in Higher-Ed:
Top Higher Education Grants for IT – Learn-by-Doing Interactive Workshop (Bring Your Own Device!)
Learning Objectives:
• Learn about the 2016 Trends in Government-Funded Educational IT Grants - Interactivity: visit free sites where can find these grants for yourselves!
• Learn about the top pitfalls to avoid in constructing your Educational IT grant - Interactivity: hear first hand from a Federal Grant Review Panel Chair, and get your questions about federal grant review and scoring answered.
• Hear a summary of the Top Educational Grants in IT – what they fund, when they are due, and who can apply. Interactivity: Visit the links for these sites on your own device, as they are presented to you.
• Learn briefly about the ePlus Grant Sponsorship program, and how to have your IT grant written for free, at no cost or obligation to you. Interactivity: Email the team at Team-Grants@ePlus.com for more information.
Speakers
LB

Laura Baga

National Director, Grants, ePlus Technology
avatar for Wanda Castelvecchi

Wanda Castelvecchi

Senior Account Executive, ePlus Technology

Thursday March 17, 2016 11:30am - 12:30pm EDT
Amphitheater
  Vendor, Collaboration

11:30am EDT

Safely Enabling SaaS Applications
Software as a Service (SaaS) applications have revolutionized modern productivity by placing powerful storage, collaboration, and other types of tools directly in the hands of users with little or no cost. Business is getting done at lightning speeds, often faster than IT could ever accommodate and provide governance for. The purpose of this discussion is to uncover the risks of SaaS applications, and dispel common myths regarding methods for securing corporate data in a world of user driven applications.
Speakers
FM

Fred Meek

Consulting Systems Engineer, Palo Alto Networks

Thursday March 17, 2016 11:30am - 12:30pm EDT
Lee
  Vendor, Security

11:30am EDT

The power of Predictive Analytics in Higher Education
Universities are turning to new data sources to identify those students who need a nudge toward success.  The promise of predictive analytics in higher education continues to entice and for good reason, it can change student and University outcomes.
Speakers
avatar for Hillary Delabar

Hillary Delabar

Practice Director, Business Analytics and Big Data, Technology Information Group
Practice Leader for Advanced Business Analytics & Big Data. Responsible for creating a culture of analytics and driving the strategic agenda for growth across business analytics and big data. Leading an integrated community of strategy, technology and operations people who are serving... Read More →

Thursday March 17, 2016 11:30am - 12:30pm EDT
Holley V/VI
  Vendor, Collaboration

11:30am EDT

Want to Stay Ahead of Threats?  You must attend this interactive session. Fortinet engineers will provide the latest news and updates on hot topics and trends in the security industry.
With the continued stream of data breaches making headlined, IDC’s recent forecast for “Specialty Threat Analysis and Protection,” anticipates $2bn will be spent on products like sandboxing to address this security challenge in 2016.  In 2014, Verizon reported that the #1 source of breaches (35%) was web applications, which is why integrating a web application firewall like FortiWeb is important component.  Learn how to configure FortiWeb to close of this common attack vector, as well as integrate it with FortiSandbox.  Together, FortiSandbox, FortiMail, FortiWeb complement FortiGate for a comprehensive and automated approach to defending against advanced threats that is affordable and manageable for every business.
Speakers
avatar for Ryan Clark

Ryan Clark

Major Accounts Manager, Fortinet
Its been my privilege over 15 years to assist companies and individuals develop strategies and implement solutions to protect their sensitive data.

Thursday March 17, 2016 11:30am - 12:30pm EDT
Monroe
  Vendor, Security

11:30am EDT

MARIA Board Meeting (Private)
Mid-Atlantic Research Infrastructure Alliance Meeting
Thursday March 17, 2016 11:30am - 1:30pm EDT
Commodore
  Meeting

12:30pm EDT

Lunch
Thursday March 17, 2016 12:30pm - 1:30pm EDT
Portsmouth I - IV
  ACCS Event

1:30pm EDT

Big Data and The Internet of Things
What is the relationship between Big Data and the Internet of Things (IOT)? Both deal with massive amounts of data, though the IOT includes devices and connectivity. Is this a chicken or egg conundrum, or two sides of the same coin? Bear in mind these statistics. Every minute we send 204 million emails, generate 1.8 million Facebook likes, send 278 thousand tweets, and upload 200 thousand photos to Facebook, and that doesn’t even count, for example, the data the stock market or police body cameras generate. At the same time the number of devices that we connect to the Internet will rise from about 13 billion today to 50 billion by 2020. In fact, the Internet of Things is on its way to becoming the next technological revolution. How we conceptualize and manage the relationship between Big Data and the IOT will continue to challenge us in the next decade. It’s time we give this serious thought and discussion.
Speakers
avatar for Karen McDowell

Karen McDowell

Information Security Analyst, University of Virginia
Karen McDowell, an information security analyst at the University of Virginia, has worked in information technology for more than 15 years. Her curiosity about early Peer-2-Peer programs like Kazaa developed into a serious interest in computer and network security. She studies cyber... Read More →

Thursday March 17, 2016 1:30pm - 2:30pm EDT
Holley II/III
  Audio Visual

1:30pm EDT

Leadership: Finding Common Ground
Douglas Miller spent 30 years working in Army Intelligence, moving his way through the growth and development of technology in the military. By retirement, he was the Chief Information Officer of the National Grounds Intelligence Center (NGIC), the Defense Department’s primary producer of ground forces intelligence. Shortly thereafter, he started a new trek in higher education, working in the software contracts domain of the University of Virginia. Come hear about the common vantage points that he sees in both the military and higher education, and how leadership, unquestionable integrity, and moving people towards a common vision are foundations that unite both industries.
Speakers
DM

Douglas Miller

Senior Technology Analyst, University of Virginia

Thursday March 17, 2016 1:30pm - 2:30pm EDT
Holley IV
  Collaboration

1:30pm EDT

Research, cloud, big data, tra la la
A birds of a feather to discuss research computing, big data and cloud, HPC and the Last Homely House. O! tra-la-la-lally here down in the valley!
Speakers
avatar for Clark Gaylord

Clark Gaylord

Director Research Technology Services, George Washington University
Mr. Clark Gaylord is the Director of Research Technology Services at The George Washington University where he leads a team of High Performance Computing and Research Cyber Infrastructure professionals supporting GW's diverse research portfolio. In this capacity he is also director... Read More →

Thursday March 17, 2016 1:30pm - 2:30pm EDT
Madison
  Infrastructure

1:30pm EDT

ACCS SIG: Help Desk SIG Discussion
An opportunity to Connect, Collaborate, and Communicate with peers in similar Higher Education Help Desk positions at other Universities. Reach out for support on specific topics, share experiences and resources, as well as discuss upcoming trends.
Speakers
CG

Candice Goodin

Asst. Dir. Client Services, Old Dominion University
Manages IT Help Desk, Marketing & Communication and Student Support (ResNet)

Thursday March 17, 2016 1:30pm - 2:30pm EDT
Jefferson
  SIG

1:30pm EDT

IT Managers: Trials & Tribulations #2
After the resounding enthusiasm for last year's Trials & Tribulations, let's do it again this year! This Birds of a Feather is an opportunity for mid-level IT managers to discuss the struggles they face and solutions they utilize. The BoF will discuss two broad topics: intra-team dynamics & leadership - how to achieve goals and maintain morale with limited resources within your team; and inter-team communication - how to achieve consensus with other IT areas, specifically the ubiquitous, "Central IT." All IT Managers (distributed and central) are encouraged to come with ideas, concerns and solutions. For those returning from last year, let's also discuss what we've faced/achieved since we last met.
Speakers
avatar for Brett Besag

Brett Besag

IT Director, Virginia Tech
Brett Besag is the Director of Information Technology for the College of Liberal Arts and Human Sciences at Virginia Tech. In this role he oversees a team of seven full-time staff and four work-study who provide IT desktop and inventory support, web development, networking, application... Read More →

Thursday March 17, 2016 1:30pm - 2:30pm EDT
Amphitheater
  Support

1:30pm EDT

Internet of Things, Considerations for Higher Education
A report by the McKinsey Global Institute, "Unlocking the Potential of the Internet of Things", defines IoT as “Sensors and actuators connected by networks to computing systems. These systems can monitor or manage the health and actions of connected objects and machines. Connected sensors can also monitor the natural world, people and animals.”

Considerations for Higher Education:
- Next Generation Student Experience
- Connected Campus
- Physical Campus Security
- Operational Efficiency
- Operational Improvement through predictive analytics
- Connected Stadium, Public Venues and Athletics
- Data Security

In Q4-2015, CDWG formed a Dedicated Team of Solution Architects to the Internet of Things. This team is supporting our Manufacturing, Education, Government and Public Safety verticals dedicated to delivering Smart and Connected Solutions. We anticipate the proposed content of this presentation to change over the next 4 Months before ACCS. We will adjust our content as IoT develops.

CDWG's Definition: Smart Devices Connected to the Internet, communicating with other things and people and transmitting data to be securely managed, stored and analyzed for actionable insights and value.

Everything produces data, but it is unlikely being analyzed in a meaningful way.
Speakers
avatar for Erica Kordes

Erica Kordes

Senior Solution Architect, Physical Security, CDW Education
CDW Account Executive covering DC, MD and VA. Based out of Reston,VA.From classrooms to warehouses, boardrooms to battlefields, CDW’s architects and advanced technology engineers have been designing, implementing and managing technology, communication and security solutions for... Read More →
avatar for Aaron Lagowski

Aaron Lagowski

Field Solution Architect, CDWG

Thursday March 17, 2016 1:30pm - 2:30pm EDT
Holley V/VI
  Vendor, Infrastructure

1:30pm EDT

The Best Days Are Cloudy – What’s New in Microsoft’s Cloud?
Azure is Microsoft’s cloud offering. Did you know Azure has 50 services that you can use to extend your infrastructure? Many of these services are new! Office 365 also has many new services available. Come to this session and see rapid fire demos of such things as:

- Azure Active Directory
- RemoteApp
- Azure Backup
- Azure Site Recovery
- Office 365 Delve
- Office 365 Groups
- Office 365 Social Engagement
- Office 365 Power BI
- And a lot more!
Speakers
avatar for Marty Smith

Marty Smith

Account Technology Strategist, Microsoft
As the Account Technology Strategist for Microsoft Education, Marty helps customers understand how our newest technologies can help university IT organizations be more efficient, productive and better support the educational mission of the overall university.

Thursday March 17, 2016 1:30pm - 2:30pm EDT
Monroe
  Vendor, Infrastructure

1:30pm EDT

TLS Excellence
In a post-Snowden world companies are starting to recognize the real need for SSL Everywhere and are actively amping up their encryption efforts; meanwhile, attackers have been doing this for years as a way to infiltrate organizations and ex-filtrate data. How do you gain visibility into these encrypted streams of bits and bytes? Visibility is important but control is king. When services and applications get multiplexed into a data center, the single point of control that decrypts the ciphertext—the application delivery controller (ADC)—becomes the logical place for policy-based traffic steering. This is also the first place than any kind of content-based control can happen. Learn how to get that elusive A+ on SSL Labs and how F5 is naturally leading the way with cipher diversity and best practice.
Speakers
avatar for Brad Scherer

Brad Scherer

F5 Senior Solutions Engineer, F5
With over 15 years of Enterprise IT experience, Brad joined F5 Networks a Field Sales Engineer and quickly found a home as a Security Specialist covering a large geography in the Mid-Atlantic region. F5 is the market leader in providing fast secure and high availability application... Read More →

Thursday March 17, 2016 1:30pm - 2:30pm EDT
Lee
  Vendor, Security

2:30pm EDT

Vendor Meet and Greet
Thursday March 17, 2016 2:30pm - 3:00pm EDT
Portsmouth V - VIII
  ACCS Event

3:00pm EDT

Managing a New Technology Adoption
This session will review best practices in managing the adoption of a new technology in a higher education setting. Topics covered will include inclusive selection processes, key collaborations, integration and headaches, project management do's and don'ts, and how to define success. You will leave with ideas for bringing ease to your next technology adoption.
Speakers
MM

Muneeb Mobashar

Instructional Technology Support Specialist, Longwood University
Prior to my position at Longwood university, I was the Learning System support Specialist at Lord Fairfax Community College. Prior to that, I worked in the Academic Tech support department at Germanna Community College. I have a BA in English from the University of Mary Washington... Read More →
JQ

Jenny Quarles

Director, Distance Educcation, Longwood University

Thursday March 17, 2016 3:00pm - 4:00pm EDT
Holley IV
  Collaboration

3:00pm EDT

When the wind blows - VT's deployment of Microsoft Office 365
The "cloud" is actually a great term for the progressive march towards utilizing other people's datacenters. Some days its clear skies and sunny, other days its hailing on your head.

This presentation will provide first at a high level, then at a lower level, how Virginia Tech has moved forward towards offering Microsoft Office 365 cloud services. Why did we do it, how did we do it, and where do we go from here are questions that will be addressed.

How did Microsoft help us in moving towards this horizon? How did they hinder us? What challenges are we still facing that may help your during your own rollout? We'll talk about that too!

This will not be a vendor supported talk so you'll get the real scoop!
Speakers
MD

Marc DeBonis

Director - Collaborative Computing Solutions, Virginia Tech

Thursday March 17, 2016 3:00pm - 4:00pm EDT
Madison
  Infrastructure

3:00pm EDT

Proximity Beacon Training and Learning: Applying New Technology in a Practical Context to Promote Learning Retention
Proximity beacons represent a new and exciting emerging technology simultaneously filled with unlimited potential and daunting challenges. Proximity beacons (ibeacons based on the Apple protocol) are small devices (that can be located virtually anywhere) that broadcast unique identifiers using low energy Bluetooth sensing technology. These identifiers trigger a variety of actions, including connecting to websites, videos, PowerPoint presentations, and almost any conceivable content available online. Beacons can also locate the position of a mobile device in physical space. Beacon technology has the potential to enhance organizational learning by making more permanent desired measurable employee outcomes that extend and reinforce more traditional forms of learning by moving learning into day-to-day practical and applied contexts. One of the challenges with training is creating relatively permanent change in employee behavior based on training content (often referred to as transfer of training). Leveraging beacon technology in work environments allows training content to be reinforced and applied over time, helping to sustain fundamental changes in what employees do. This presentation documents a process of innovation directed at providing micro training in daily work contexts to facilitate new employee on boarding in a large Mid-Atlantic municipal government. This work was conducted within the context of a graduate level seminar in training and development where the agenda was to use technology to augment a more traditional face-to-face training program. The presentation includes both a discussion of the innovation process and a demonstration of how the technology can be leveraged to meet the needs of one organization and how this technology might be applied in other contexts. It will also provide a hands on opportunity for participants to learn how to utilize this technology and to create their own content.
Speakers
avatar for Charles Cosmato

Charles Cosmato

Director, Center for Innovative Teaching and Learning, Radford University
Charles “Charley” Cosmato is the Director of Radford University’s Center for Innovative Teaching and Learning [CITL] where he leads a team of instructional designers, technologists, and new media developers. The CITL team leads the Radford University campus in brave exploration... Read More →
JH

Julia Hurley

Graduate Student, Radford University
WK

William Kennan

Professor, Radford University

Thursday March 17, 2016 3:00pm - 4:00pm EDT
Holley II/III
  Instruction

3:00pm EDT

ACCS SIG: 3D Printing SIG
ACCS 3D Printing SIG
Speakers
avatar for Tanya Ward

Thursday March 17, 2016 3:00pm - 4:00pm EDT
Jefferson
  SIG

3:00pm EDT

Developing a Successful Student-staffed Help Desk
Many colleges and universities have help desk positions staffed by students. It can be challenging, on several fronts. How do you hire, and retain, the right people? What kind of training is best? Can you prevent the ‘use it or lose it’ phenomenon? How do you evaluate their successes and grow from opportunities for improvement? This presentation will answer these questions in telling the story of Longwood University’s instructional technology “help desk”. Separate and distinct from the University’s information technology Help Desk, the Instructional Technology Collaborators are the student staff members within the Digital Education Collaborative. The ITCs are active participants in providing the support and structure behind the University’s commitment to teaching and learning excellence through the effective application of instructional technology. Members in the campus community routinely praise the ITCs for their professionalism and effectiveness. We’ll share the strategies we employ to earn this praise and answer the questions above.
Speakers
BP

Becky Patt

Instructional Technology Specialist, Longwood University

Thursday March 17, 2016 3:00pm - 4:00pm EDT
Amphitheater
  Support

3:00pm EDT

Endpoint Protection: First and last line of defense
Your endpoints are the first and last line of defense for your organization both inside and outside of your network. This discussion will be around what is happening in the Cyber landscape today and what you can do to improve or protect your organization.
Speakers
AB

Arnold Bell

Chief Security Officer, SLAIT Consulting

Thursday March 17, 2016 3:00pm - 4:00pm EDT
Lee
  Vendor, Security

3:00pm EDT

See the Truth
It's time for the industry to 'see the truth' about what is failing with the outdated/point security tool approach.
There is a better way to protect your business - See how to 'see the truth' in your IT environment through 15-second visibility and control. Feel free to click on the link below to see more about the presentation.
www.tanium.com/seethetruth
Speakers
FW

Thursday March 17, 2016 3:00pm - 4:00pm EDT
Monroe
  Vendor, Security

3:00pm EDT

The Exploitation of Trust: A New Era in Higher Education Cybersecurity
Discover why the new era in higher education cybersecurity demands a new security model that covers the entire attack continuum -- before, during, and after an attack. You’ll learn how to apply the new security model using the National Institute of Standards and Technology‘s Cybersecurity Framework, a best practices publication
Speakers
SC

Stephen Caimi

Industry Solutions Specialist, US Public Sector Cybersecurity, Cisco Systems
Stephen Caimi is an Industry Solutions Specialist for Cisco, focused on the needs of the US Public Sector. With nearly twenty years of diverse experience in multiple security solutions, technologies, telecommunications and computer networking, he drives broader market awareness and... Read More →
DE

Debbie Everling

Account Manager, CISCO
Michael Purcell is a BSEE graduate of NC State University and a MSEE graduate of Georgia Tech. He has been employed at Cisco Systems in RTP since 1997, serving in various roles ranging from TAC engineer to Account Executive. Currently he is an Account Executive focused on Collaboration... Read More →

Thursday March 17, 2016 3:00pm - 4:00pm EDT
Holley V/VI
  Vendor, Security

4:15pm EDT

The Communication Effectiveness of Video Enabled Office Telephones: Quantitative Research Results
This study explores the possibilities enabled by unified communication, especially the use of interactive audio and video and the affordances of video-enabled office environments. One of the factors of unified communications that enables immediacy and nonverbal communication is the use of high-definition video. The foundation of office communication has been the audio-centric telephone, however, how does business communication change once video is added to office phones? This presentation describes a quantitative research project that collected data from over 50 research participants. Data was collected before video enabled VoIP office telephones were installed, after the new phones were installed, and again six-weeks later. This data was analyzed to study the practical impact of the new technology. How would the inclusion of easy to use, two-way video effect inter-office communication? Would the immediacy and nonverbal cues of participants enhance communication? Would the new video phones change communication patterns? How does a generalizable office setting benefit from the video appliances? The results of this study help answer many of these questions.
Speakers
avatar for Rick Lovelace

Rick Lovelace

Assistant Director, Data and Communications, Old Dominion University
avatar for Miguel Ramlatchan

Miguel Ramlatchan

Project Coordinator, Information Technology Services, Old Dominion University

Thursday March 17, 2016 4:15pm - 5:15pm EDT
Holley IV
  Collaboration

4:15pm EDT

More Powerful Blackboard Reporting with ASR
Sometimes you need information that is not found in the reports provided by Blackboard. While accessing the database may seem a bit daunting at first, you’ll soon find it a powerful and useful tool. To allow Managed Hosting clients access to the database, Blackboard provides Advanced System Reporting (ASR) which allows you to access a partial copy of your database. This session will demonstrate free tools for accessing ASR and go over what you’ll need to use it. Next, it will demonstrate how to use it to check student activities in a course, determine which users haven’t logged in, create a list of courses to delete and get a list of unused or unavailable courses. You’ll also learn where to go to find resources on building queries of your own.
Speakers
avatar for William White

William White

Academic Technology Service Manager, Christopher Newport University ITS

ASR SQL Queries docx
ASR Presentation pptx
Thursday March 17, 2016 4:15pm - 5:15pm EDT
Holley II/III
  Instruction

4:15pm EDT

Building a Future Proof Security program
TBA
Speakers
DH

Dan Han

ISO, VCU TS
Dan is the Chief Information Security Officer for the Virginia Commonwealth University. He has over 15 years of experience working in various roles in IT, and focused on information security management in the higher education and healthcare sector for the past 11 years. Dan specializes... Read More →
avatar for Doug Streit

Doug Streit

Executive Directory, IT Security & Planning, Old Dominion University
Doug has served at Old Dominion University for over 25 years, working as a systems engineer, server-systems support manager and technical director. He accepted the responsibilities of Information Security and Identity Management in 2011. Current responsibilities include strategic... Read More →

Thursday March 17, 2016 4:15pm - 5:15pm EDT
Lee
  Security

4:15pm EDT

ACCS SIG: Project Management
Project Management is a discipline that cuts across industries: government, private sector, and academia. But, what makes project management unique in higher education? What makes a project successful in higher education, and is it the same knowledge, skills, and practices in other industries? Come hear from colleagues about their experiences in higher education project management in this birds of a feather-style session.
Speakers
KD

Kevin Duvall

Senior Technology Analyst, University of Virginia
The future of higher education and technology's role in it; implementation of Box cloud storage sharing; strategic planning; the future of jobs and education

PM SIG (03 17 2016) pdf
Thursday March 17, 2016 4:15pm - 5:15pm EDT
Jefferson
  SIG

4:15pm EDT

Mobilizing attendance and collaborative learnin
Come learn how to mobilize your lectures by integrating interactive learning, collaboration and realtime feedback.  Ormi enables you to engage and access your students as learning happens.  Realtime questions, results and instant feedback gives insight to understanding and engages students in greater collaboration and learning. Additionally, using Ormi's attendance engine to help support student engagement and motivation.
Speakers
RT

Thursday March 17, 2016 4:15pm - 5:15pm EDT
Monroe
  Vendor, Collaboration

4:15pm EDT

The Future of AV Programming
We will take a broad overview of what non brad specific Audio Visual programming looks like today and what the future holds for us. Discussions will include configurable and OOFTB (out of the box) systems, semi customizable systems, and fully custom systems. Finally we will look at what this all means to Crestron, .AV Framework, Crestron Studio, SIMPL & VT-Pro, and C#.
Speakers
RB

Ryan Berndt

Regional Sales Manager, Crestron Electronics Inc
MJ

Mark Jones

Virginia Sales Exec, Crestron Electronics

Thursday March 17, 2016 4:15pm - 5:15pm EDT
Madison
  Vendor, Infrastructure

4:15pm EDT

The Wi-Fi Experience for Students, Faculty, Fans and Alumni
Students, Faculty, Staff, Alumni and Fans have high expectations for Mobility when on campus.
Reliable Wi-Fi is critical to student retention and success. Visitors and Fans expect access to high performance Wi-Fi. Designing High Density Wireless for user demands in 2016 takes planning.

Wi-Fi in the numbers:
- Average College Student Brings 7 Internet-connected devices to campus - 2014 College Explorer Report
- 94% of Students use Wireless Devices for Course Work
- University of Montana surveyed students that were accepted but chose not to enroll. They found the top reason students cited for not attending was the lack of wireless access in the Residence Halls.
- Top Concerns for supporting Mobile Devices: 57% Security, 47% Bandwidth Limitation
- At College Games, Fans Often Leave at Halftime if they cannot connect to the internet or upload photos to social media
- Wi-Fi connectivity in Athletic Facilities and Public Venues makes more money for the University, through additional purchases, such as food, drink, merchandise or seat upgrades
- Tablets, Wearable Technology, and Data Analytics are changing coaching techniques and player performance

Richard Noonan, CDWG Wireless Solution Architect will discuss designing Wi-Fi in public venues, dorms, and stadiums to optimize the student, faculty, staff, and Alumni experience. Today, institutions must understand the applications and demands on the wireless network to create the ideal experience. Different types of construction and functions within a building impact the design of the Wi-Fi network. Richard will discuss designing high Density Wi-Fi for public venues for Higher Education such as University of Nebraska and University of Phoenix Stadium. Rich has over 7 years of experience designing wireless networks.

CDWG, a Gold Cisco Partner, holds Advanced Technology Specializations for Wireless LAN, and Advanced Technology Provider Certifications for Outdoor Wireless Mesh. CDWG is a Cisco Connected Stadium-Wi-Fi Partner. The Connected Stadium Wi-Fi badge designation recognizes CDWG's experience in designing high-density Wi-Fi solutions in challenging environments, as well as it's skill set and depth in wireless network. As of August 2015, CDWG was one of two partners to hold this designation.

University of Nebraska Video Case Study: http://edtechmagazine.com/higher/media/video/university-nebraskas-memorial-stadium-gets-high-tech-makeOver
University of Nebraska Story: http://edtechmagazine.com/higher/article/2015/08/full-access-university-nebraska-huskers-fans
Connected Campus: http://edtechmagazine.com/higher/article/2015/10/mapping-path-connected-campus
Mobile Devices at College: http://edtechmagazine.com/higher/article/2015/08/report-how-millennials-use-mobile-devices-college
Speakers
avatar for Erica Kordes

Erica Kordes

Senior Solution Architect, Physical Security, CDW Education
CDW Account Executive covering DC, MD and VA. Based out of Reston,VA.From classrooms to warehouses, boardrooms to battlefields, CDW’s architects and advanced technology engineers have been designing, implementing and managing technology, communication and security solutions for... Read More →
CL

Charles Lewis

Wireless Solutions Architect, CDWG

Thursday March 17, 2016 4:15pm - 5:15pm EDT
Holley V/VI
  Vendor, Infrastructure

4:15pm EDT

Microsoft Remote Desktop Services as a virtual desktop replacement
For years we used a Citrix solution to provide students access to a virtual lab, it worked ok but had its own issues. For one, our students found it difficult to get connected. Second, it was expensive! Along comes Windows Server 2012 R2 and the new Remote Desktop Services (RDS) roles. This is not your father’s terminal server by any means. With RDS Bridgewater College was able to save a significant amount of money per year in licensing fees, provide a virtual lab environment that is much easier and faster for students and provide facilities for faculty and staff to work from home using by connecting to a secure managed environment.

With RDS we can provide just the applications that our students and employees need. With RDS RemoteApp users can use published applications just like the program was installed locally on their own devices. Should the users need a full desktop they can connect to a traditional terminal server environment or should they have specific needs they can connect to a private virtual desktop. These solutions since they are running in our datacenter provide users with local and domain resources from anywhere. All through one easy to use web portal.
Speakers
AK

Aaron Klein

Manager of IT Operations, Bridgewater College
Worked at Bridgewater College for nearly 20 years in IT. Worked in nearly every role with the department from the Help Desk to Manager of IT Operations.

Thursday March 17, 2016 4:15pm - 5:15pm EDT
Amphitheater
  Virtualization

5:30pm EDT

Sports Hall of Fame, Sponsored by NetApp
Thursday March 17, 2016 5:30pm - 8:00pm EDT
TBA
  ACCS Event
 
Friday, March 18
 

8:00am EDT

Full Breakfast Buffet
Friday March 18, 2016 8:00am - 9:00am EDT
Portsmouth I - IV
  ACCS Event

8:00am EDT

Registration Open
Friday March 18, 2016 8:00am - 10:00am EDT
Registration Desk
  ACCS Event

9:00am EDT

The Cube: The Nexus of Audio Visual and IT for Art and Research
I will present the Cube, a unique, social, audiovisual lab at Virginia Tech by analysis of the equipment and infrastructure, plus a few case studies showcasing how AV leverages IT for a world-class research and art lab using virtual reality, cloud gaming, and spatial audio. Unique in the world, the Cube has 148 loudspeakers, 24 motion capture cameras, AR and VR from Oculus Rift and Osterhaut Design Group, and computing to render real-time 3D worlds.

More about the Cube can be found here: https://www.icat.vt.edu/content/cube-0
Speakers
TU

Tanner Upthegrove

Media Engineer, Virginia Tech - Institute for Creativity, Arts, and Technology

Friday March 18, 2016 9:00am - 10:00am EDT
Holley II/III
  Audio Visual

9:00am EDT

IT Services and Faculty: Bridging the Divide
The relationship between faculty and IT staff is critical to the successful delivery of IT services and support on campus. A close relationship can better both the service catalog and the quality of support provided, while an indifferent or acrimonious one can severely impede these efforts. This session will discuss ways that IT departments can partner with faculty both inside and outside of the faculty governance structure to provide the best possible service. Some tools that will be discussed include a faculty oversight committee, surveys, faculty special interest groups/focus groups, and involvement in testing of new systems. We’ll discuss the benefits and challenges of the interaction from both the faculty and the IT perspectives, as well as some of the new IT options and support initiatives that we’ve implemented as a result of our increased communication with faculty.
Speakers
DH

Dawn Hutchinson

Lecturer, Christopher Newport University
avatar for Shannon Phillips

Shannon Phillips

Director, Technology Support Services, Radford University
avatar for William White

William White

Academic Technology Service Manager, Christopher Newport University ITS

TestingGuide pdf
ACCS 2016 Bridging the Divide pdf
WhatDoYouKnowWorksheets pdf
Friday March 18, 2016 9:00am - 10:00am EDT
Holley IV
  Collaboration

9:00am EDT

ACCS SIG: Networked Learning Collaborative of Virginia (NLCVA)
The Networked Learning Collaborative of Virginia is a learning federation among the state's public and private colleges and universities. The goal of NLCVA is to advance the academic missions and learning technology activities of member institutions through knowledge sharing, leveraged resources, and collaboration on innovative programs and ideas.

During this SIG meeting, NLCVA members will facilitate an open discussion about and opportunity to share information, identify common challenges, and discuss possible solutions to education's most perplexing challenges around the new teaching and learning environment. Members will also share features and benefits of NLCVA institutional membership and upcoming events.
Speakers
avatar for Sarah Cheverton

Sarah Cheverton

Assistant Coordinator, Online Learning, James Madison University

Friday March 18, 2016 9:00am - 10:00am EDT
Jefferson
  SIG

9:00am EDT

Data Driven Development: Using the Canvas API to Better Support Users
The Canvas API allows users virtual “keys to the kingdom,” allowing them to create tools that can streamline workflows, provide additional analytics, and generally make life easier for most support staff. This presentation will discuss some of the custom tools created by Longwood University’s DEC staff that interact with the Canvas API. We will look at the technologies that we used to create these tools as well as the impact they have had on the ways that the DEC provides support and training for students, faculty, and staff. This presentation is appropriate for LMS administrators, faculty development personnel, and developers working in educational environments.
Speakers
JE

Jeff Everhart

Instructional Technology Trainer, Longwood University

Friday March 18, 2016 9:00am - 10:00am EDT
Amphitheater
  Support

9:00am EDT

Defense in Depth - Securing yourself in today's Cyber Landscape
Delving in to the landscape today in Cyber threats to your organization can be stressful. This presentation will walk through the past two year's threats and how you can respond and develop a defense no matter your organization's size and resources.
Speakers
avatar for Michael DArezzo

Michael DArezzo

Director of Security Services, SLAIT Consulting
20 years of IT Experience, 10 years in IT Security. My interests are security strategies, controls and policies, and penetration testing (Network, Web, Social Engineering). CISSP, CISA, and IT Management from University of Richmond

Friday March 18, 2016 9:00am - 10:00am EDT
Lee
  Vendor, Security

9:00am EDT

HyperConvergence : On Premise Strikes Back
Do more with less. How many times have you been asked to assist with this in your environment? Come join SyCom Technologies as we delve deep into the topic of Hyper-Convergence. In this session, we'll talk about what Hyper-Convergence means to the modern data center, what technologies are prevalent, what to look for from vendors, who is doing something exciting and why you might want to be a part of this growing trend. We'll also talk about the growing need for simplification of data center designs to support agility and flexibility and promote Fast IT.
Speakers
PM

Patrick Miller

CTO, SyCom Technologies

Friday March 18, 2016 9:00am - 10:00am EDT
Holley V/VI
  Vendor, Infrastructure

9:00am EDT

Introducing Hyperflex Systems
Cisco HyperFlex combines compute, storage and networking into a simplified, easy to use system that brings new levels of speed and efficiency to IT.   Cisco HyperFlex unlocks the full potential of Hyperconverged Infrastructure, with superior application performance, flexible scaling and essential data services, allowing customers to extend the operational simplicity of HCI to more applications and use cases.   The HyperFlex Systems family is comprised of HX-Series Hyperconverged Nodes, based on Cisco C-Series servers.  These will be fully productized and branded products, marketed and supported exclusively by Cisco.
Speakers
SM

Shannon McMackin

Cisco Consulting Systems Engineer - Data Center, Cisco Systems

Friday March 18, 2016 9:00am - 10:00am EDT
Monroe
  Vendor, Infrastructure

10:15am EDT

Best Practices for Managing the Convergence of Video Conferencing Solutions
Video conferencing environments are moving away from a one solution model to one of many hardware and web-based solutions integrated into the same ecosystem. IT professionals must be agile in their support of multiple systems while also providing a consistent and high quality connection that meets the needs of their end users. This session discusses best practices for dealing with a convergence of systems, supporting multiple solutions, and how to determine user needs. The presentation focuses on video conferencing in general rather than on a specific application or solution.
Speakers
avatar for Mike Forder

Mike Forder

Learning Spaces Specialist., Virginia Commonwealth University
I'm an educator who is fascinated by the collision between technology and learning. My interests include learning spaces, digital communication platforms, active learning, blended learning, and instructional design.

Friday March 18, 2016 10:15am - 11:15am EDT
Holley II/III
  Audio Visual

10:15am EDT

Service Management as Strategy: Creating an ITSM Ecosystem at Virginia Tech
This presentation focuses on Virginia Tech’s efforts over the past two years to design and implement new, organization-wide approaches to IT Service Management. This ongoing initiative has included the implementation of new approaches to incident management, knowledgebase documentation, and a central IT-wide user-facing service catalog. These efforts also include a longer-term set of strategies to create an expanded ITSM ecosystem that streamlines service management within IT and dramatically improves the end-user experience at Virginia Tech. Learn more about how Virginia Tech connected service management directly to its IT strategic plan, how we have approached these challenges, what has been accomplished so far, and what is on the horizon!
Speakers
avatar for Claire Gilbert

Claire Gilbert

Executive Director, IT Experience and Engagement, Virginia Tech
Dr. Claire Krendl Gilbert is the Executive Director of the IT Experience & Engagement unit within the Division of Information Technology at Virginia Tech. This unit serves as the “front door” for users across the university, providing support and coordination of activities, and... Read More →
avatar for Anne Sheppard

Anne Sheppard

Director, Service Management, Virginia Tech
Anne Sheppard has over 30 years’ experience working in Higher Education with ~20 years developing and managing strategic IT initiatives as part the Division of Information Technology at Virginia Tech. She currently serves as the Director for Services and Knowledge Management in... Read More →

Friday March 18, 2016 10:15am - 11:15am EDT
Holley IV
  Collaboration

10:15am EDT

Bridgewater College's Approach To Cloud Services
We have embraced virtualization for several years now, and in the past few years we worked towards highly available virtualization clusters that are still held on premise. Although this provides the necessary infrastructure to keep services operating in the case of a partial breakdown on our system, we wanted to be able to maintain services running in the case of a campus wide event. With cloud integration are able to not only keep backup copies of critical VM’s in the cloud but also offload and scale up resources when needed. We have also moved our data backup scheme from a traditional on premise implementation to a cloud based backup using Azure and MS Data Protection Manager at a much lower cost than our traditional backup software license. This presentation intends to outline the steps we took towards the current scenario, explain the rationale behind our decisions and thoughts on what could have been done differently or better.
Speakers
avatar for Marcelo Flores

Marcelo Flores

Systems Adminstrator, Bridgewater College
AK

Aaron Klein

Manager of IT Operations, Bridgewater College
Worked at Bridgewater College for nearly 20 years in IT. Worked in nearly every role with the department from the Help Desk to Manager of IT Operations.
CR

Chris Rogers

Systems Engineer, Bridgewater College

Friday March 18, 2016 10:15am - 11:15am EDT
Madison
  Infrastructure

10:15am EDT

GRC as a Process Improvement Proposition
ODU is advancing its system risk assessment program by requiring an IT review in advance of all software purchases. This allowed for gathering information used for system inventories and risk assessments in advance or purchases or projects. It also provided a value-add proposition by facilitating the involvement of other support units in initial software purchase discussions. The takeaways include a software request intake process that allows for electronic risk assessment documentation and a repeatable processes for intake, project evaluation and project initiation.
Speakers
avatar for Doug Streit

Doug Streit

Executive Directory, IT Security & Planning, Old Dominion University
Doug has served at Old Dominion University for over 25 years, working as a systems engineer, server-systems support manager and technical director. He accepted the responsibilities of Information Security and Identity Management in 2011. Current responsibilities include strategic... Read More →

Friday March 18, 2016 10:15am - 11:15am EDT
Lee
  Security

10:15am EDT

New ACCS SIG? Communications SIG Being proposed.
Proposal for a new ACCS Communications SIG. This new SIG is being proposed to share and collaborate on ways Higher Ed IT groups communicate, internally and externally, to their constituents (faculty/staff/students). If you feel this is of interest, please stop by and let us know how you feel.
Speakers
T

Friday March 18, 2016 10:15am - 11:15am EDT
Jefferson
  SIG

10:15am EDT

Implementing FREE IT consultation services at the VCU helpIT Front Counter.
The Virginia Commonwealth University’s helpIT Center Walk-up Front Counter services a population of about 31,000 students and 2,000 full-time faculty. We all know how demanding working at a University’s IT front counter can be and as the technology has evolved over the last decade so have the demands of the Customer changed. VCU has initiated a Consultation Support Program (by appointment only) through which students, faculty, and staff can request a FREE one-on-one consultation with an IT support analyst to seek guidance in computer maintenance best practices, virus & malware remediation, software installation and troubleshooting, operating system download, and WiFi connectivity issues. During this presentation we will share with you our growing pains. Reveal the hurdles we had to overcome and the collaboration efforts between our group, VCU’s technology store (RAMTECH), and the student IT department (RESNET). We will have a short Q&A at the end of the presentation to learn from others who may have successfully executed a similar program on their campus or are in beta.
Speakers
avatar for Will Conn

Will Conn

Operations Lead, IT Support Center, Virginia Commonwealth University
Will Conn is a musician and IT professional who lives and works in Richmond, Virginia. He is a System Admin and IT Service Desk Supervisor with Technology Services at Virginia Commonwealth University, where he provides technical support, develops web applications, and manages a small... Read More →
avatar for Eliza Weeks

Eliza Weeks

IT Support Center Training & Development Lead, Virginia Commonwealth University
I began my career with Virginia Commonwealth University (VCU) in August 2012 as an Instructional Assistant with the School of World Studies – taking a career advancement opportunity with Technology Services in December 2013. Throughout my tenure at VCU I have had the privilege... Read More →

Friday March 18, 2016 10:15am - 11:15am EDT
Amphitheater
  Support

10:15am EDT

Next Generation Storage Networking: Object Storage, Software Defined, Hyper Converged, and More
This lecture is like a crash course in everything new and interesting in the data storage industry. Of course, storage has not fundamentally changed in the last 40 years, so it would be more accurate to say that the lecture frames the state of the data storage industry in the context of hardware advancements and industry trends, while attempting to separate the vendor marketing fluff from the simple realities of how storage devices work.

The content is vendor-neutral, in that the focus is on architectures, industry trends, and problem solving, not on specific products from specific vendors. Examples are drawn from commercial as well as open source solutions.
Speakers
avatar for Chris Robertson

Chris Robertson

Principal Architect, Cambridge Computer
From Clouds, Storage Area Networks, Backup Systems, Network Attached Storage, Archiving, and all things Virtualization, Chris Robertson strives to incorporate creativity and innovation to design solutions that surpass business requirements. His technical recommendations are rooted... Read More →

Friday March 18, 2016 10:15am - 11:15am EDT
Holley V/VI
  Vendor, Infrastructure

11:30am EDT

Explore OneNote 2016 - Hands On - BYOD
Explore OneNote for personal note-taking and collaboration. See how we use OneNote for our team to store our shared project information and for collaboration. Although OneNote 2016 for Windows will be the platform I will be using for the demo, OneNote works on most platforms including iOS, MacOs, and Android. If users have Microsoft accounts, it will be helpful if they know their Microsoft userid and password (Office 365 accounts, Hotmail accounts, Outlook.com, etc.)
Speakers
avatar for Dale Pokorski

Dale Pokorski

George Mason - College of Science, George Mason - College of Science
Dale came to George Mason College of Science after a successful 16 years at Virginia Tech. Before Mason, Dale served as Director of IT for both the Virginia Tech College of Engineering and the Pamplin College of Business. Prior to moving to Blacksburg, Dale was an officer in the... Read More →

Friday March 18, 2016 11:30am - 12:30pm EDT
Holley IV
  Collaboration

11:30am EDT

2 for All, All for 2
The goal of Virginia Tech's 2-Factor Authentication Program is to increase security surrounding our online systems and applications by implementing 2-factor authentication for "everyone, everything."
We are implementing Duo wherever feasible, for faculty, staff, students, alumni, retirees, and affiliates.
* CAS-enabled applications (SSO)
* Windows applications
* Non-CAS and non-Windows applications

We support all Duo form factors.
* Mofile phone (SMS/cell phone and smart phones with Duo mobile app)
* Tablet (Duo mobile app)
* Land line
* Hardware tokens, software tokens

We have faced some challenges.
* Project management
* Windows Active Directory restricted network
* How do we get from zero to 50,000 users?
* How do we prepare our users?
* Why do I have to do this?
* I don't want to use my personal device.
* Unexpected demand for tokens
* Mail service, grounds workers, dining services
* International travelers
* Communication

We have had some successes.
* Technology works (mostly) as advertised
* SAMS-based Services
* Centrally managed Active Directory Domain Controllers
* Outreach: Showcases, Town Halls
* Departmental & Executive Level Support
* Strong Teamwork

We are increasing security!
Speakers
avatar for Mary Dunker

Mary Dunker

Director, Secure Identity Services, Virginia Tech
A graduate of Hollins University, Ms. Dunker began her IT career as a systems programmer at Virginia Tech in 1978. Today, she directs Secure Identity Services, a department that includes identity management and assurance, secure middleware and authentication, Enterprise Directory... Read More →

ACCS 2016 Two for All All for Two pptx
Friday March 18, 2016 11:30am - 12:30pm EDT
Lee
  Security

11:30am EDT

ACCS SIG: Security SIG
ACCS Security SIG
Speakers
avatar for Darlene Quackenbush

Darlene Quackenbush

Information Security SIG, James Madison University
Darlene leads JMU’s information security program in the areas of security planning, risk and contingency management, and incident response. She also facilitates information technology policy development, strategic planning, and audit processes for JMU's Information Technology department... Read More →

Friday March 18, 2016 11:30am - 12:30pm EDT
Jefferson
  SIG

11:30am EDT

Starting Down the Portfolio Management Path
Starting down the path of Portfolio Management can be a daunting prospect with many questions to be addressed. What projects should be included? How will they be prioritized? What tool should be selected to manage and report the portfolio or projects?

Join the University of Virginia as we share experiences along the Portfolio Management journey. During the session we will discuss how we got started, share our portfolio prioritization factors. review our simple ServiceNow PPM implementation, and identify how we hope to evolve next.

Session attendees are encouraged to come prepared to participate in discussions regarding what has worked well for your team, as well as lessons learned along the way.
Speakers
avatar for Dana German

Dana German

Deputy CIO, University of Virginia
CL

Chris Ledvina

Director, ITSM and Departmental Computing Support, University of Virginia
PS

Patricia Simpson

Project & Portfolio Manager, UVA ITS Strategic Projects & Initiatives
avatar for David Strite

David Strite

AVP User Experience & Engagement, University of Virginia

UVA PPM ACCS Conf Session 18March2016 with poll results pdf
Friday March 18, 2016 11:30am - 12:30pm EDT
Holley II/III
  SIG

11:30am EDT

Expanding Our Call Center Services To Places Far and Wide
In preparation for the UCI Bike Race coming through Richmond the last week in September 2015, the helpIT Center management worked with our Telecommunications group to configure an ACD application that would allow our staff to take ACD calls remotely. Our objective was to provide quality service desk support in a seamless manner to the VCU community while working off campus. We will share the steps taken to “gear up” and go live.
Speakers
avatar for Barbara Robinson

Barbara Robinson

ITSC Call Center Lead, Virginia Commonwealth University
Barbara Robinson is a VCU IT Support Center Call CenterLead and supervises the full time staff members. In addition to supervising, Barbara also is a key member of the IT Support Center team. Barbara has been with VCU for over 35 years, and has worked in Technology Services with all... Read More →
avatar for Scottie Wylie

Scottie Wylie

IT Support Center Manager, Virginia Commonwealth University
Scottie has been a dedicated member of the IT Support Center staff for the past 10 years. His passion is working in the higher education environment and hopes to continue doing so for many years to come.

Friday March 18, 2016 11:30am - 12:30pm EDT
Amphitheater
  Support

11:30am EDT

Making the Switch to Your Legacy ERP Systems – Why Now, Why Workday
$2.2M saved annually by eliminating open enrollment errors; slashing year-over-year retroactive payments by 50%; $2M reduction in end of year adjunct faculty budget overrun. If those numbers are of interest to you, please join Larry Fitch, Principal Value Manager for Workday, for a thought provoking discussion where we review alternative solutions for today’s existing finance, HR, payroll and student administrative systems. And more importantly, what the value of switching has been, in real terms for the organizations who’ve made the switch.
Speakers
avatar for Michael Dietz

Michael Dietz

Principal Value Manager, Workday
Prospective and realized value of utilizing a modern SAAS ERP.

Friday March 18, 2016 11:30am - 12:30pm EDT
Madison
  Vendor, Infrastructure

11:30am EDT

Managing Wi-Fi as a Service from the Cloud
As network infrastructure has continued to grow in complexity, the IT resources needed to manage the network have faced staffing and budget challenges. Many education industry IT managers have turned to the cloud to address these challenges. This provides the opportunity to budget Wi-Fi network infrastructure as a subscription service, rather than a capital purchase. Done right, cloud Wi-Fi management can provide a single point for provisioning, configuration, reporting, firmware management and troubleshooting.

Cloud-based Wi-Fi network infrastructure has the potential to provide network policy enforcement, simplified BYOD, application analytics, L7 control, and location services, just as on-premises control does.

Extreme Networks will present a new cloud-based Wi-Fi network infrastructure management solution.
Speakers
RN

Robert Nilsson

Director of Vertical Solutions, Extreme Networks

Friday March 18, 2016 11:30am - 12:30pm EDT
Holley V/VI
  Vendor, Infrastructure

12:30pm EDT

Lunch
Friday March 18, 2016 12:30pm - 1:30pm EDT
Portsmouth I - IV
  ACCS Event
 
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